Premium Hall Administrator, North Avenue Branch

Full time

Yerevan

18 October 2026

Employment term Permanent

Category Banking/credit

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Job description:

The Company is looking for a motivated, highly communicative person to coordinate the functions of a premium receptionist, who will be responsible for high-quality customer service, providing advice, and sales promotion.

Job responsibilities

- Greet customers and visitors and refer them to the right person
- Respond to client inquiries and provide general information on the products and services of the bank, their fees and rates
- Answer phone calls
- Forward phone calls to appropriate employees of the Bank
- Provide advice to clients in relation to completion of payment documents
- Prepare and deliver to clients account statements, references and other informational materials
- Deliver payment cards to clients
- Keep contact with clients
- Be actively involved in attraction of new clients
- Collect and present to supervisor client observations, recommendations and complaints with regard to any operation or service of the Bank
Manage queues

Required qualifications

- University degree
- 1 year of relevant work experience
- Good communication skills
- Strong sense of responsibility
- Excellent organizational skills
- Flexibility, ability to manage time effectively and multi-task
- Interpersonal and conflict management skills
- Ability to listen attentively, to refer clients to the right place and solve problems on the site
- Client-centric approach
- Team player
- Ability to solve problems and handle difficult situations
- Knowledge of MS Word, Excel, Outlook and AS Bank will be an advantage
Excellent command of Armenian, Russian and English (knowledge of other languages will be an advantage)

Professional skills

ArmSoft Bank

Soft skills

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