Head of Premium Banking Customer Service Division

Full time

Yerevan

07 November 2026

Employment term Permanent

Category Banking/credit

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Job description:

The Head of Premium Banking Customer Service Division ensures the team’s service, control and management processes, is responsible for the team’s performance, as well as proper review of customer transactions, checking their compliance with the requirements established by internal regulations, the legislation, and other documents

Job responsibilities

Organize and manage the day-to-day activities of the unit, check/approve employees’ files and transactions
Ensure adequate level of service for Premium/Partner clients and give recommendations on improvement of services
Report on the loan/deposit portfolios, tasks assumed by the unit, their status, deviations from the benchmarks and other issues
Collect and present to the Branch Manager client observations, recommendations and complaints with regard to any banking service
Perform training of employees, share knowledge and expertise, direct and support employees
Assess employees’ performance, provide feedback, assign functional tasks, reveal omissions, improve the effectiveness, develop schedules and equally prioritize the roles within the team

Required qualifications

University degree in finance, accounting or economics (ACCA, MBA are a plus)
Minimum 3 years of experience in the financial and banking sector
Proficiency and experience in performing financial analysis
Managerial and leadership skills
Smart decision-making and problem-solving skills
Strong negotiation and representation skills
Proficiency in banking and accounting software
Good knowledge of MS Office and knowledge of AS-Bank software is a plus
Excellent command of Armenian, good command of Russian and English

Professional skills

MS Office AS banking Leadership potencial developement

Soft skills

Flexible Attention to details Team player