Head of Division/Strategy and Governance Directorate/Public Relations Division

Full time

Yerevan

11 September 2026

Employment term Other

Category Communications/Journalism/PR

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Job description:

We are looking for a Head of Public Relations Division, who will be responsible for ensuring mass media and public relations.

Job responsibilities

Ensure effective implementation of the division's functions in accordance with the department's charter
- Coordinate all content and presentation work of the Central Bank's public communications, ensuring centralized communication based on the "one window" principle
- Ensure the integrity of the textual and external design of public information by defining and controlling the stylistic, linguistic, and visual standards of messages
- Manage the Central Bank's website and social media platforms, ensuring they remain modern, informative, and accessible
- Organize communication with citizens, ensuring an effective, fast, and unified process for providing information, service, and resolving issues in response to oral and written application
Develop, implement, and continuously improve the division's procedures and processes
Plan the work priorities and functions of the division's employees, set KPIs, evaluate performance, and provide regular feedback
Support the recruitment of new employees for the division and make recommendations regarding employee training and development
Ensure effective communication within the division, as well as with other divisions of the Bank, the executive body, and representatives of the Board
Carry out change management, ensuring the division's adaptability to new processes and business models
Promote the dissemination and preservation of the Bank's established culture and values

Required qualifications

Higher education
At least 5 years of work experience, of which at least 3 years in the field of public relations; at least 1 year of managerial experience is desirable
Advanced knowledge in public relations and strategic communication, including:
- Strategic and institutional/corporate communication management
- Research methods and analysis of communication effectiveness
- Crisis communication
- Public relations, reputation, and brand management
Excellent command of Armenian, English, and Russian
Written and verbal communication and editorial skills
Basic knowledge of economics and finance

As well as:

Leadership skills and team management
Advanced written and verbal communication skills
Ability to orient quickly and make decisions
Media literacy
Creative mindset

Additional information

Only candidates selected at the preliminary stage will be notified about the next stages of the competition.
For additional information and clarifications, you may call
(+37410) 592-592 (5119):
People and Culture Directorate