IT Performance and KPI Analyst

Полная ставка

Ереван

Условия контракта Постоянный

Категория Другие ИТ

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Описание работы

We're looking for an IT Performance and KPI Analyst who will ensure the accuracy, currency, and transparency of performance indicators (KPIs) across all divisions of the IT Directorate by monitoring data collection processes, working closely with division heads, and collaborating with the Data Analytics team on the development of the performance dashboard. The role includes periodic review of KPIs, monthly performance calculations and reporting, tracking of data sources, and providing the Division Head and IT leadership with the data needed during the annual performance evaluation cycle.

Обязанности

Continuously review and analyze the performance indicators (KPIs) of all units within the IT Directorate, ensuring their alignment with approved methodologies and business objectives.
Oversee performance data collection processes, checking that all required Jira fields are filled in, processes are followed correctly, and data is collected completely and accurately.
Ensure that all IT units have clear, documented data sources for their metrics, and regularly track and keep these sources up to date.
Collaborate with division heads on a monthly basis to calculate and review performance metrics using Excel, MS Forms, Jira and other tools.
Identify when KPIs require revision or modification and present corresponding recommendations to the Division Head.
During the performance evaluation cycle, prepare and provide summary data and reports to the Division Head and other IT leaders.
Work closely with the Data Analytics team on expanding the performance dashboard (adding new divisions, new capabilities, including AI-based automated processes and insights).
Use Excel, Power BI, AI tools to conduct analysis and prepare reports.

Требования

3–5 years of experience in IT performance management, KPI analysis, or a related field
Knowledge of IT processes and the specifics of IT division operations
Strong knowledge of Jira Software and experience extracting and analyzing data from it
Advanced knowledge of Excel (pivot tables, complex formulas, data processing and analysis)
Working experience with Power BI (building and maintaining dashboards)
Experience in people/data analytics
Project management experience
Knowledge and application experience of Agile methodologies
Experience working with AI tools will be considered an advantage
Excellent communication and stakeholder management skills

Профессиональные навыки

JIRA Аналитическое мышление Управление производительностью Анализ данных KPI

Личные навыки

Решение проблем Коммуникационные навыки Планирование и организация