Call Center Specialist

Полная ставка

Ереван

Условия контракта Постоянный

Категория Организация продаж/обслуживания

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Описание работы

This is a full-time on-site/remote role for a Call Center Specialist. The Call Center Specialist will be responsible for providing customer support and service via phone and other communication channels, addressing inquiries and concerns, resolving issues, and maintaining detailed records of customer interactions. The role involves working in a contact center environment, ensuring customer satisfaction by delivering professional and efficient assistance.

Обязанности

Handle inbound and outbound calls from clients regarding insurance products, claims, and policy information.
Provide accurate and timely information to clients, ensuring a high level of customer satisfaction.
Register and track client inquiries and requests in the system.
Cooperate with other departments to ensure efficient issue resolution.
Adhere to internal service standards and call center procedures.

Требования

Customer Service, Customer Support, and Contact Centers skills.
Excellent Communication skills.
Proficiency in Computer Literacy.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a team-oriented and fast-paced environment.
Proficiency in Armenian, Russian, English.
Bachelor’s degree or equivalent experience in a related field will be plus.

Дополнительная информация

Please send your CV to hr@ingoarmenia.am with the subject line “Call Center Specialist”.

Профессиональные навыки

Модели использования телефона Обслуживание клиентов

Личные навыки

Переговорные навыки Ориентация на клиента/услуг Стрессоустойчивость Customer Support Коммуникационные навыки