• Assist in identifying retail opportunities in the Armenian market and communicate findings to the Head of Retail;
• Submit to direct manager, on a timely basis, an update report on the related branches performance covering a progress report on budget and retail objectives achievements;
• Conduct continuous market surveys, SWOT analyses, studies of competitors’ activities; be involved in R&D of retail products including small business loans and prepare special offers accordingly;
• Assist in the preparation of Byblos Bank Armenia CJSC e-channels’ retail business and functional development;
• Assist in all e-channels project phases, follow-up all change requests with all stakeholders and maintain the process;
• Prepare training materials to increase awareness on products and e-channels usage and improve the service;
• Follow up closely on day to day operations of e-channels, also handle and escalate any issue that might arise from the different channels;
• Maintain an issue log for daily problems encountered on e-channels, and follow up on complaints received;
• Prepare various reports to internal and external stockholders as required;
• Follow up with branches and assist with any inquiry related to e-channels and retail products;
• Other duties and responsibilities as assigned.