IT Help Desk Specialist

Full time

Yerevan

Employment term Permanent

Category IT Support/Technician

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Acba Bank is looking for an IT Help Desk Specialist to join our team.

Receive, process and classify employee service requests and incidents based on their priority and impact.
Provide remote support by resolving standard employee service requests, incidents, and frequently asked questions.
Propose improvements to service requests and incident management processes.
Perform other duties as defined by the Bank’s internal policies and procedures.

Higher education (preferably in Finance, Economics, and/or IT/Computer Science).
Minimum 1 year of professional work experience (preferably in the Financial and/or IT sectors).
Ability to work with software applications.
Knowledge of employee inquiry handling principles (familiarity with the ITIL framework will be considered an advantage).
Strong collaboration skills and ability to work effectively within a team environment.
Highly organized with strong self-discipline and self-management capabilities.
Strong analytical and logical thinking mindset.
Proven ability to resolve issues quickly, efficiently, and proactively.
Good understanding of banking business processes and operations.
Knowledge of technical English.
High level of punctuality, accountability, and strong ownership of results.

ITIL

Problem solving Analytical skills Punctuality Responsibility