Inbound Communication Team Specialist (Contact Center)

Full time

Yerevan

02 December 2024

Employment term Permanent

Category Sales/service management

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Job description:

Night Shift work

The incumbent will be responsible for detailed presentation of the bank's products and services to existing and potential customers; handling of customer inquiries through remote communication means (phone, e-mail, webchat, online banking, etc.); cross-selling the bank's products as per tasks and target segments set by supervisor.

Job responsibilities

Effectively answer phone calls, handle inquiries related to service, products and transactions in accordance with the bank's internal legal acts
Provide comprehensive consultation and advice to the bank's existing and potential clients by phone or other remote communication channels, stimulate clients' interest towards the services and products offered by the bank
Cross-sell banking services and products to existing and potential clients by phone or other remote communication channels
Promptly respond to card-related inquiries (provide information about transaction, handle card blocking/unblocking requests), working closely with card service and fraud monitoring functions of the bank to protect clients' interests
Perform client account operations within the scope of phone banking and distance banking services
Demonstrate flexibility as to changes in working hours and other changes implied by job requirements
Perform other duties as assigned

Required qualifications

University degree in economics, humanities, linguistics or related fields
At least 1 years of work experience in customer service
Experience in service, phone sales/marketing, sales promotion and/or marketing will be an advantage
General knowledge of banking services and products is desirable.
Basic knowledge of the banking sector and civil legislation
Communication skills
Ability to work under pressure
Negotiation skills
Team player skills
Ability to handle stressful situations
An exceptional hard worker with a strong sense of responsibility
Profound knowledge of MS Office, proficiency in AS-Bank Operational Day
Excellent command of Armenian, Russian and English

Additional information

Remuneration and benefit package

Competitive. Package of benefits for Ameriabank employees, including annual bonus, insurance, preferential terms for banking services, training and development opportunities, individual professional development plan, etc.

Working hours:

Standart 09:00-18:00, 11:00-20:00, 13:00- 22:00

Professional skills

MS Office English Russian language Armenian

Soft skills

Negotiation skills Written communication skills Customer/service oriented