Document Management Platform Administrator

Full time

Yerevan

30 November 2026

Employment term Permanent

Category DevOps/Infrastructure

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Job description:

We are looking for a Document Management Administrator to join our team and take ownership of the administration, configuration, development, and continuous improvement of our enterprise document management platform based on M-Files.

Since M-Files is a relatively niche technology in the local market, we are open to candidates with strong experience in related technologies and systems who are willing to develop deep expertise in M-Files.

The role combines system administration, business process automation, configuration, integrations, troubleshooting, and continuous improvement.

Job responsibilities

Administer and maintain the M-Files platform and its related components.
Configure vaults, metadata, workflows, permissions, document classes, views, and other M-Files objects.
Manage users, groups, roles, access rights, and security policies.
Analyze and troubleshoot system performance, availability, synchronization, and document indexing/search issues.
Monitor system health and proactively identify potential technical problems.
Configure and maintain integrations between M-Files and external systems.
Work with APIs, web services, and other integration mechanisms when required.
Support document lifecycle and business process automation within M-Files.
Analyze business requirements and translate them into M-Files configurations and solutions.
Collaborate with Business Analysts, Developers, Infrastructure, Information Security, and business stakeholders.
Investigate incidents and provide root-cause analysis and sustainable solutions.
Participate in system upgrades, migrations, performance optimization, and architectural improvements.
Maintain technical documentation, configuration documentation, and operational procedures.
Contribute to the evolution of the organization's enterprise document management strategy.
Identify opportunities to improve document-related processes through automation and digitalization.

Required qualifications

2+ years of experience in system administration, application administration, enterprise software, DMS/ECM, or a similar technical role.
Experience administering complex enterprise applications.
Understanding of databases and SQL.
Understanding of user access management, permissions, roles, and security.
Experience troubleshooting enterprise applications and integrations.
Basic understanding of APIs, REST/SOAP, or web services.
Ability to analyze technical problems and identify root causes.
Ability to work with business requirements and translate them into technical solutions.
Strong analytical and problem-solving skills.
Good communication and collaboration skills.
Willingness and ability to learn a new enterprise technology deeply.

Experience with any of the following will be considered a strong advantage:
M-Files
Microsoft SharePoint
IBM FileNet
Microsoft 365 / SharePoint Online
Enterprise Content Management (ECM) systems
Business Process Management (BPM) platforms

Professional skills

Windows Server Linux OS Docker Active Directory