ONEX LLC
Armenia
Industry:
Logistics/Courier
Number of Employees:
50-200
Type:
LLC/OJSC/CJSC
Date of Foundation:
2015
Customer Service Data Analyst
Full time
Yerevan
Employment term Permanent
Category Data Research/Analysis
Job description:
We are looking for a highly motivated and detail-oriented Customer Service Data Analyst to join our innovative team!
Job responsibilities
- KPI Monitoring: Maintain key performance indicators (KPIs) to track and measure customer success and satisfaction. Generate regular reports to share insights with stakeholders.
- Data Collection and Analysis: Collect and analyse customer data, including usage patterns and feedback to identify trends and insights that inform decision-making.
- Customer Segmentation: Segment customers based on various criteria such as product usage, behaviour, and feedback to tailor engagement strategies and support initiatives.
- Customer Feedback Analysis: Analyse customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.
- Cross-functional Collaboration: Collaborate closely with Customer Success, Sales, Marketing, and Product Development teams to share insights and influence strategies for enhancing customer success.
- Automation and Tools: Implement and maintain data automation processes and tools to streamline data collection and reporting.
- Continuous Improvement: Stay updated on industry trends and best practices in customer success analytics to continuously improve our approach.
Required qualifications
- Bachelor's degree in Data Science, Math, Statistics, Business Analytics, or a related field.
- Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R or SAS).
- Experience with data visualization tools.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
- Knowledge of English and ability to communicate in it.
- Detail-oriented and able to manage multiple data sources efficiently.
Additional information
Please note, that the working schedule is 9 a.m. - 6 p.m. from Monday to Friday and 10 a.m. - 2 p.m. on Saturday.
