ONEX LLC
Armenia
Industry:
Logistics/Courier
Number of Employees:
50-200
Type:
LLC/OJSC/CJSC
Date of Foundation:
2015
Customer Care Representative
Full time
Yerevan
Employment term Permanent
Category Sales/service management
Job description:
We are hiring a Customer Care Representative to manage customer queries and complaints through various communication channels. To do well in this role you need to be able to listen actively to customers questions, maintain positive attitude and remain calm when customers are frustrated. If you think you are the proper match, come and join our Customer Care Team dedicated to create the most customer-oriented company in Armenia!
Job responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels: phone, e-mail, chat, social media, or in person.
- Acknowledging and resolving customer complaints.
- Identify and assess customers' needs to achieve satisfaction
Required qualifications
- At least 1 year experience in Customer Care.
- Excellent knowledge of Armenian and Russian, both written and oral.
- Good knowledge of English. Both written and oral.
- Experience with online shopping.
- Ability to stay calm when customers are stressed or upset.
- Problem solving skills
- Excellent communication and active listening skills
- Fast-learner
