Call Center Specialist

Full time

Yerevan

Employment term Permanent

Category Sales/service management

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Job description:

This is a full-time on-site/remote role for a Call Center Specialist. The Call Center Specialist will be responsible for providing customer support and service via phone and other communication channels, addressing inquiries and concerns, resolving issues, and maintaining detailed records of customer interactions. The role involves working in a contact center environment, ensuring customer satisfaction by delivering professional and efficient assistance.

Job responsibilities

Handle inbound and outbound calls from clients regarding insurance products, claims, and policy information.
Provide accurate and timely information to clients, ensuring a high level of customer satisfaction.
Register and track client inquiries and requests in the system.
Cooperate with other departments to ensure efficient issue resolution.
Adhere to internal service standards and call center procedures.

Required qualifications

Customer Service, Customer Support, and Contact Centers skills.
Excellent Communication skills.
Proficiency in Computer Literacy.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a team-oriented and fast-paced environment.
Proficiency in Armenian, Russian, English.
Bachelor’s degree or equivalent experience in a related field will be plus.

Additional information

Please send your CV to hr@ingoarmenia.am with the subject line “Call Center Specialist”.

Professional skills

Professional telephone manners Customer Service skills

Soft skills

Negotiation skills Customer/service oriented Ability to work under pressure Customer Support Communication Skills